Addressing hate speech on social media: Contemporary challenges (Oxford Internet Institute, UNESCO)

“Encourage platforms to offer robust remedial options for those whose content has been removed:
• Facilitate collaboration between social media companies and civil society groups focused on digital rights to ensure that content moderation and removal processes are aligned with community needs. … Develop media and information literacy and digital skills via education programmes
• Provide funding and resources for the development of educational programmes that foster resilience to hate speech, informed by current hate speech trends and responding to related challenges. This requires a close collaboration between social media companies, research institutes and education stakeholders.”

https://www.gcedclearinghouse.org/sites/default/files/resources/210585eng.pdf