The report groups its findings into four major areas – definition, jurisdiction, comprehension, and intervention. Hate speech is a generic term that is broadly used and can either present a concrete threat to individual and group security, or it can be a medium through which anger at/with an authority is more generally vented. Governments have found it difficult to address hate speech in the virtual world through regulation but some companies have begun to address the problem on sites that provide a public platform (Facebook, Twitter). The relationship between hate speech online and resulting actions offline is poorly understood; and attempts to look at how hate content can lead to discrimination, hostility, or violence has been limited. Addressing these three major areas requires a variety of methods in the private, education, and government sectors.
https://www.comminit.com/la/content/countering-online-hate-speech