The Guide presents ten practical steps:
- Putting victims at the centre of any initiative
- Choosing a suitable format for engagement
- Preparing the engagement
- Creating safer spaces
- Managing expectations
- Offering support before, during and after the event
- Building trust and long-term partnerships
- Putting systems in place to institutionalize hate crime victims’ voices
- Avoiding the instrumentalization of victims and their voices
- Ensuring that a range of voices are heard