Mechanisms to report abuse to social media platforms are a critical part of the larger content moderation process—and they need significant improvement to better protect users and safeguard free expression online. We need reporting mechanisms that are more user-friendly, accessible, transparent, efficient, and effective, with clearer and more regular communication between the user and the platform. … [I]nconsistencies across the industry highlight the need for clear standards for minimum viable reporting systems on social media platforms. The protection of users and of free expression online should not be dependent on the decision-making of a single executive or platform. This report maps out how social media companies can collectively begin to reimagine reporting mechanisms to increase transparency, empower users, and reduce the chilling effect of online abuse—but it is up to these companies to take up that challenge.

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